We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after February 1, 2020, the return window has been extended from 45 days to 60 days.
1. You have a max of 60 days to make returns. You must send back and postmark your return packages within 60 days after the purchase date. No returns made after 60 days from the purchase date will be accepted.
2.Shipping Fee: The product arrive damaged, defective, different, or not working, Honyy will offer the return&exchange shipping fee. If the customer needs to return&exchange the product with personal issues, the customer need to offer the return shipping fee.
What should I do if I need to request a return&exchange?
To initiate a return&exchange, please contact our customer service team (email@example.com) for an assessment. Upon approval, the return address will be emailed to you. Please note, items must be shipped back to the following address 68 Willow Rd, Menlo Park, CA, USA. NOT the address on your original delivery.
How will I receive my refund?
Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
How to query logistics information？
For the order needs to query the logistics information, you can query through the following website: https://t.17track.net/en
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2. Please make sure you don't include non-Honyy items by accident in your return package. We will not be responsible for sending back those items to you.
3. If customer needs to return the product with personal issues, all items must be returned in its original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.
NOTE: If you have any issues with your return, you can contact Customer Support: firstname.lastname@example.org